A generic chatbot
- Robotic replies that sound nothing like your brand
- Menu trees that frustrate customers on mobile
- No qualification, every thread hits your inbox raw
- Dead ends with no path to a human
- Messages lost after hours with no follow-up
AI Chat Reception
A front desk that never sleeps, on WhatsApp and Instagram.
An AI receptionist greets every message, answers the obvious, qualifies the serious, and routes the rest to a human, 24/7, in your brand's voice.
24/7
reception that never clocks out
< 1 min
typical first reply to your customers
2
channels covered: WhatsApp and Instagram
0
leads left on read overnight
Who it's for
Built for brands that lose leads after hours.
AI Chat Reception fits teams whose customers message at midnight and expect an answer.
High-message brands
Your WhatsApp and Instagram inboxes never slow down. The reception handles volume spikes so your team focuses on conversations that need a person.
Teams without a night shift
Customers message at 11 p.m. and expect a reply. The reception greets instantly, captures intent, and keeps warm leads from going cold overnight.
Sales-led DMs
Inbound DMs are your top-of-funnel. The reception qualifies budget, timeline and fit before a salesperson spends time on a thread that was never going to close.
How it works
How the reception runs.
It greets instantly
Every WhatsApp and Instagram message gets a warm, on-brand reply within seconds, not hours, not "we'll get back to you tomorrow."
It answers the obvious
Hours, pricing FAQs, shipping, booking links, the repeat questions your team answers ten times a day are handled from your approved knowledge base.
It qualifies the serious
When a lead shows real intent, the reception asks the questions you care about, budget, timeline, location, and tags the thread before a human picks it up.
It routes to a human
Complex, sensitive or high-value conversations escalate to your team with full context. No customer repeats themselves from scratch.
You keep the record
Every thread, tag and handoff is logged so your team sees what was asked, what was answered, and who owns the next step.
What you get
What lands in your hands.
AI Chat Reception is part of v1be's Custom plan. You get a trained front desk on your channels, clear escalation rules, and a human owner on our side.
A trained reception agent
An AI receptionist trained on your FAQs, tone and qualification rules, answering in your voice on WhatsApp and Instagram around the clock.
WhatsApp & Instagram setup
Channel connection, greeting flows and reply templates configured to your brand. Your customers stay on the apps they already use.
Human escalation rules
Clear triggers for when a thread leaves the bot: pricing negotiations, complaints, VIP accounts, or any topic you mark as human-only.
A dedicated account owner
A named v1be contact who monitors quality, updates your knowledge base, and adjusts flows when your business changes.
Why it's different
A generic bot vs. a trained reception.
v1be AI Chat Reception
- Trained on your tone, FAQs and qualification rules
- Natural conversation on WhatsApp and Instagram
- Tags intent before a salesperson opens the thread
- Escalates to a human with full context attached
- 24/7 coverage with a named owner monitoring quality
F.A.Q.
AI Chat Reception, answered.
What is v1be AI Chat Reception?
v1be is an AI-native marketing platform, and AI Chat Reception is our trained front desk for WhatsApp and Instagram. It greets every message, answers routine questions, qualifies serious leads, and routes the rest to a human, 24/7, in your brand's voice.
Which channels does AI Chat Reception cover?
WhatsApp and Instagram direct messages. Both channels run from the same knowledge base and tone profile, so customers get consistent answers whichever app they use.
What happens when the AI cannot answer?
It escalates to a human on your team with the full thread attached. If a topic is marked human-only from the start, complaints, custom pricing, VIP accounts, it never tries to handle it alone.
Does it reply in our brand's voice?
Yes. We train the reception on your tone, sample replies and approved scripts. Greetings, FAQs and qualification questions all follow your voice profile, not a generic chatbot template.
Do messages get logged for our team?
Every conversation, tag and handoff is recorded. Your team sees what was asked, what the reception answered, and who owns the next step, no blind handoffs.
Ready to become the answer?
Every week you wait, the machines learn someone else's name. Tell us about your brand, and let's make sure the answer is you.